PS - as per the email from Oliver just now, the support procedure we sent you to fill out is still only partially completed and key sections like the LCD settings are blank - for us to help you efficiently you really need to complete the support procedure fully thanks!

I think it's worth mentioning that the battery I've got from Panda eBikes looks completely different than the one displayed on their website. Also, there was an additional invoice in the box with the missing parts that says "Hailong 8.8Ah battery - Chinese cells". Are the DLG cells they claim to use in their batteries Chinese?

What is more, I've got an European type plug with the charger - not UK.

 

Hi,

I bought a kit through eBay in August 2017. I had the same experience, the delivered battery was not the same as in the eBay add.

Furthemore, the battery performance was weak already from day 1. The battery also self-discharged rapidly even when it was disconnected from the bike. Finally, the battery didn’t respond to the battery charger any longer, completely dead (fuse ok).

I’ve repetatedly tried to get in contact with Panda ebikes through their support email address, but the only response I get every time is an automatic reply stating that they will contact me within 48 hours. Never happened yet!

I’ve built an ebike, which now is just a very heavy normal bike....

 

Order number: Item no: 112475992627.

Edited January 8, 20188 yr by antas1962

Hi,

I bought a kit through eBay in August 2017. I had the same experience, the delivered battery was not the same as in the eBay add.

Furthemore, the battery performance was weak already from day 1. The battery also self-discharged rapidly even when it was disconnected from the bike. Finally, the battery didn’t respond to the battery charger any longer, completely dead (fuse ok).

I’ve repetatedly tried to get in contact with Panda ebikes through their support email address, but the only response I get every time is an automatic reply stating that they will contact me within 48 hours. Never happened yet!

I’ve built an ebike, which now is just a very heavy normal bike....

 

Order number: Item no: 112475992627.

Hi! Sorry to hear about your problem with the battery - we've been responding to emails pretty quickly but with some delays this January due to the influx of messages after the Christmas break now everyone is back

 

I'm surprised to hear you say the battery was not like in the advert? It may be that the battery casing was ever so slightly different to the photo but the size function and internals of the battery will be the same

 

Please contact the sales inbox sales@pandaebikes.com and we will bring your query up to the top of our attention, we may need to ask you to return the battery for testing so we can repair or replace it

 

Thanks!

Hi! Sorry to hear about your problem with the battery - we've been responding to emails pretty quickly but with some delays this January due to the influx of messages after the Christmas break now everyone is back

 

I'm surprised to hear you say the battery was not like in the advert? It may be that the battery casing was ever so slightly different to the photo but the size function and internals of the battery will be the same

 

Please contact the sales inbox sales@pandaebikes.com and we will bring your query up to the top of our attention, we may need to ask you to return the battery for testing so we can repair or replace it

 

Thanks!

 

Hi,

Thanks for your prompt reply! I've tried to mail the claim history to you today, but I get "no recipient" when I send to sales@pandaebikes.com. Check if you got something.

BR,

Anders

Hi,

Thanks for your prompt reply! I've tried to mail the claim history to you today, but I get "no recipient" when I send to sales@pandaebikes.com. Check if you got something.

BR,

Anders

 

The battery in the ad looked like this:

And the battery i received looks like this:

 

Quite some difference!

Quite some difference!

Yes... Mine looks exactly the same - different from what Panda eBikes show on their website.

But in my case it works fine so far - I have e-cycled over 600 miles since I've got the kit

Hi! Sorry to hear about your problem with the battery - we've been responding to emails pretty quickly but with some delays this January due to the influx of messages after the Christmas break now everyone is back

 

I'm surprised to hear you say the battery was not like in the advert? It may be that the battery casing was ever so slightly different to the photo but the size function and internals of the battery will be the same

 

Please contact the sales inbox sales@pandaebikes.com and we will bring your query up to the top of our attention, we may need to ask you to return the battery for testing so we can repair or replace it

 

Thanks!

Hi,

After returning my bad battery, I finally got a new battery (still not the same as in the ad though). Works fine so far.

Best Regards,

Anders