This is a bit of a grey area. Consumer rights state that the seller should pay for return postage in the event of faulty goods. Paypal however have no way of making the seller do so and can only return up to the value of the original transaction. In the event of a stalemate' date=' as already mentioned, you'd have to pursue the matter through the small claims court. [/quote']

Thanks for clarifying that.

Do you think it it worth giving Panda eBikes a chance and wait for the missing parts?

So basically you got a wheel and Hub !!

Proceed with your paypal claim, Panda is a limited company so your chances of getting anything from a County Court Claim are zero, and you will get into expense and protracted litigation, take the cost of the return on the chin its your best way out.

Although Ebay have ceased their listings they continue to take money from their website, I think you need to report them to 'Action Fraud' as clearly they dont have the goods they purport to have in stock, each day that passes more innocent customers are being put into a negative situation, their payment gateways need to be aware of this as they will be the ones who have to compensate.

Was it purchased through eBay, or direct from Panda?

Was it purchased through eBay, or direct from Panda?

I emailed them and negociated a discount for their kit and the battery and they sent me a PayPal invoice

I've just received an email from them. It seems that they sent the parcel after all (I've got the tracking number). It's a shame they didn't inform me about it earlier.

Anyway, I am going to let you know if everything is fine. The missing parts should arrive tomorrow.

I've got the missing parts! I took 25 days full of frustration and uncertainty but I finally received what I paid for.

It seems that the company really struggled with some kind of problems and is now trying to catch up. I don't think, however, that there is a justification for not informing customers about what exactly caused the delay. A lot of fuss could be avoided...

I've got the missing parts! I took 25 days full of frustration and uncertainty but I finally received what I paid for.

It seems that the company really struggled with some kind of problems and is now trying to catch up. I don't think, however, that there is a justification for not informing customers about what exactly caused the delay. A lot of fuss could be avoided...

That's the way it looks, but the company may be one guy selling stuff from his garage, and he was busy trying to launch his new Swytch kit - not nice for you, though.

i bought a mid drive kit, things arnt right. phoned them told to send an email, emailed them told to fill an online support. did that sadly little if any support. felt quite let down. still wont pull away on the the throttle. ask them for the sttings so i could check them. never got a reply.

not sure if i'm aload to say, but most of my stuffs from electric bike conversions lmt. dont think there big but found them spot on and very helpfull. just bought a mid drive and had to go else where and hated it. i like to know theres after sales if needed.

i bought a mid drive kit, things arnt right. phoned them told to send an email, emailed them told to fill an online support. did that sadly little if any support. felt quite let down. still wont pull away on the the throttle. ask them for the sttings so i could check them. never got a reply.

Start a new thread. Tell us exactly what you have. Do your best to use proper sentences and grammar. I don't judge people's ability to write properly, but I have trouble understanding what you're saying. We should be able to get to the bottom of why what you have isn't working properly. Use photos as well as words if you think it will help.

I think it's worth mentioning that the battery I've got from Panda eBikes looks completely different than the one displayed on their website. Also, there was an additional invoice in the box with the missing parts that says "Hailong 8.8Ah battery - Chinese cells". Are the DLG cells they claim to use in their batteries Chinese?

What is more, I've got an European type plug with the charger - not UK.

Are the DLG cells they claim to use in their batteries Chinese?

that DLG in Shenzhen. They also have offices in Shanghai and HK.

 

http://www.dlgbattery.cn/en/index.php/lithium-ion-power-battery/

Start a new thread. Tell us exactly what you have. Do your best to use proper sentences and grammar. I don't judge people's ability to write properly, but I have trouble understanding what you're saying. We should be able to get to the bottom of why what you have isn't working properly. Use photos as well as words if you think it will help.

 

sorry for my sentences and grammar. i'll start a thread, and try to explane better.

sorry for my sentences and grammar. i'll start a thread, and try to explane better.

 

http://www.pedelecs.co.uk/forum/threads/panda-mid-drive-seems-under-powered.29363/

 

new thread

They do appear a little disorganised at times, the kit I bought took some time to arrive as they didn't have the brake sensors. I then received the brake sensors only and had to chase the rest of the stuff I finally got the whole kit, plus another set of brake sensors.

 

They did respond to emails though and I got everything in the end.

To all of our customers who have experienced delays or errors with their order in the last month - due to the loss of a key member of staff, multiple failed deliveries of new goods, and the spinning off of a new business (SWYTCH) our customer service has been unusually slow and inefficient. Things are now back to normal though you will be glad to hear and we will resolve any outstanding issues.

 

Anyone still waiting for missing parts or for the delivery of an order, please send an email quoting your order number to support@pandaebikes.com and we will resolve your issues immediately.

 

Our sincere apologies once again

 

On behalf of everyone at Panda eBikes

 

Oliver

Ebay have pulled all their listings now, I would say this is not a good sign, my partner is awaiting some parts and has raised a claim with Paypal

Apologies to any customers who prefer to buy from our eBay listings - we have have been trying to move away from eBay for some time to avoid their extortionate fees, we have recently succeeded in bringing sufficient sales directly through our website which has now been realised due to high ranking of our page in search results.

 

We have also almost finished launching our new Builder application on our website making it easier for customers to choose their ideal conversion kit and have complete flexibility over the parts they choose. It is not possible to integrate this with eBay and we want to focus on this method of selecting and purchasing conversion kits as the future of our customer experience.

 

Here is the link to our product builder, feedback is most welcome:

 

https://www.pandaebikes.com/build-your-own/?bid=602853&pid=602851

I've got the missing parts! I took 25 days full of frustration and uncertainty but I finally received what I paid for.

It seems that the company really struggled with some kind of problems and is now trying to catch up. I don't think, however, that there is a justification for not informing customers about what exactly caused the delay. A lot of fuss could be avoided...

Hi Kamil

 

Just wanted to apologise to you personally and publicly - your order was a complete mess-up. Me and my colleagues were told multiple times by the third party warehouse we use that the goods had been sent out to you, I'm glad that all the items arrived eventually.

 

Regards

 

Oliver

Good response Oliver, glad to hear it was a temp problem, as I was considering a second purchase in the near future.

I am still having issues getting any response from Oliver regarding an issue with the controller on my kit. I was getting sporadic response last week (try this / try that etc), but now it's gone to radio silence. This is slightly annoying since I'm still in warranty after 10 months and around 3000 miles usage, having to commute under my own steam (I swapped out the hub at least) reminds me of the effort to get up the hills and go into a headwind!

 

If I get no response I'll have to find a compatible controller.

 

Shame really, I had terrific service initially when I bought the kit, mainly to get the hub front wheel clearance sorted out.

I am still having issues getting any response from Oliver regarding an issue with the controller on my kit. I was getting sporadic response last week (try this / try that etc), but now it's gone to radio silence. This is slightly annoying since I'm still in warranty after 10 months and around 3000 miles usage, having to commute under my own steam (I swapped out the hub at least) reminds me of the effort to get up the hills and go into a headwind!

 

If I get no response I'll have to find a compatible controller.

 

Shame really, I had terrific service initially when I bought the kit, mainly to get the hub front wheel clearance sorted out.

Why don't you ask how to sort it here?

Good point!

What thread / forum area is suited for that? (I don't want to post on this thread since it's about Panda)

I am still having issues getting any response from Oliver regarding an issue with the controller on my kit. I was getting sporadic response last week (try this / try that etc), but now it's gone to radio silence. This is slightly annoying since I'm still in warranty after 10 months and around 3000 miles usage, having to commute under my own steam (I swapped out the hub at least) reminds me of the effort to get up the hills and go into a headwind!

 

If I get no response I'll have to find a compatible controller.

 

Shame really, I had terrific service initially when I bought the kit, mainly to get the hub front wheel clearance sorted out.

Hi Jonathan

 

Sorry that we missed your most recent support email. The problem you are experiencing of suddenly getting no response from the throttle or PAS is most likely due to accidentally muddling the settings on the LCD display. We have sent through our step-by-step support procedure (also available on our website), please follow this and get back to us - you can also try a factory reset on the LCD display which will correct any accidental setting changes.

 

Cheers!

Panda bikes,

OK I had some success with the tips you've provided. Basically if I force the "walk mode" on, then use the throttle I get it all working. So I can assume that the PAS is broken, probably some intermittent fault.

However that said, I was commuting yesterday, just using the throttle and then all power ceased. I think this is much more terminal. I would assume I need a new controller now aswell.

I have emailed 4 days ago and I'm still waiting for your 24 hour response. I'd happily buy some replacement parts, but knowing where to go to match the connectors is the issue?

Hi Jonathan, don't worry someone is looking into your issue we are just extremely busy this week since finishing the launch of the new Swytch kit.

 

If any replacement parts are required we will be happy to provide these free of charge you won't need to purchase replacements

 

Thanks for your patience!

 

Maria