I went on aliexpress to buy a replacement battery for my wisper bike after asking where I could purchase a replacement for my bike, I selected a battery which in the add was black waited nearly 3 weeks for it to turn up only to find they had sent a silver one. I complained to the seller and they said there were two pictures of different batteries in the add ,so I disputed the claim and after getting the same stupid reply of not selecting the right colour, to which I couldnt see a select option, we couldn't agree , so aliexpress said they'd step in after 8 days if we couldn't agree a compromise, they would step in with a solution, bearing in mind I paid an extra 10 dollars buyer protection, there response was the buyer had to fecund me 26 pounds which I'm totally discusted with there offer. Id just like to inform members on this forum not to buy extra protection, as my friend rightly pointed out that I was already covered by PayPal. I only wish I'd complained to them at first and not relied on aliexpress for a dissission !

i bet the seller is mortified at that refund lol but why cant you do a pay pal dispute as thats how you paid in the first place.

what was wrong with the silver case?

My bike is all black, I wanted a case to match it ..the seller said I should adapt my bike to suite , bloody cheek!

Isn't aliexpress a conduit for the Chinese market? You're dealing with Chinese. Hope for the best, expect the worst.

here are your choices:

1. take the compensation money, buy a spray can like wheeliepete says, do it yourself.

2. return the battery to the supplier.

 

2. is not practical nor economical, so do as wheeliepete says and put it down to experience.

 

Your case is unfortunately fairly common. There is no simple way to sort out small problems when you buy outside the EU, there is no consumer protection and no guarantee in the free trade zone, it's intended for professional traders..

Come on guys, it's not Pedelecs if you solve the problem the easy way. I say spray the bike black

 

Seriously though, Woosh is right, don't even consider option #2

Hi Pete, is this a seat post battery or a rack battery?

 

Did it fit the bike?

 

May I have the seller's details please?

 

All the best, David

Quite often on the items page on Aliex there are extra boxes on the RHS with varying options of colour, capacity & wattage etc,etc.

I suspect the op made an error and hadn't selected the appropriate item colour.

Swap the case's over.

Come on guys, it's not Pedelecs if you solve the problem the easy way. I say spray the bike black

 

Seriously though, Woosh is right, don't even consider option #2

 

It's already black Ford, he needs silver paint.

Hi Neal, please may I have the URL for Aliex? Thanks.

I don't have a URL for said item David.

My reply was in general when using Aliex as often there are selection boxes other then the main one with item for sale.

 

Op needs to show us a link of the exact item/seller.

I went on aliexpress to buy a replacement battery for my wisper bike after asking where I could purchase a replacement for my bike, I selected a battery which in the add was black waited nearly 3 weeks for it to turn up only to find they had sent a silver one. I complained to the seller and they said there were two pictures of different batteries in the add ,so I disputed the claim and after getting the same stupid reply of not selecting the right colour, to which I couldnt see a select option, we couldn't agree , so aliexpress said they'd step in after 8 days if we couldn't agree a compromise, they would step in with a solution, bearing in mind I paid an extra 10 dollars buyer protection, there response was the buyer had to fecund me 26 pounds which I'm totally discusted with there offer. Id just like to inform members on this forum not to buy extra protection, as my friend rightly pointed out that I was already covered by PayPal. I only wish I'd complained to them at first and not relied on aliexpress for a dissission !

 

Item link.

It's already black Ford, he needs silver paint.

What I meant to say was, spray it black, then spray it silver, just to make it ultra difficult

Thanks Neal, I have been trawling through the 1000's of suppliers and so far cannot find one that will fit our bikes. The item Link would be fantastic.

Iv applied for a refund through PayPal, not too chuffed with this aliexpress charging me 10 dollars extra buyer protection then siding on the side of the seller,

£1.99 rattle can and some masking tape,

 

you`re giving yourself a lot of hassle over very little

I'm not going to spray it for the simple reason, in 6 months time itl look tatty as the battery they sent me has a brushed aluminium finish, which wouldn't go down to we'll either if I ever decided to sell it!

ok, have you a photo or link to that case?

ok, have you a photo or link to that case?

I'm afraid it's all packed away ready to be returned.

if you send that back recorded postage then its going to cost a fortune if you can find someone that will post it in the first place.

 

just 1 of the downsides buying from china.

If you had bought the replacement from Wisper in the UK, you may have paid more, but you wouldn’t have this issue, customer service is precisely why it costs more, if you buy cheap directly from China, then this is the downside,

 

Sorry if that’s abrupt and too the point, but quite often we want everything at the cheapest cost, then complain when it lacks any real customer service.