Firstly, thank you for this thread, I've been looking for information on this.

It came up within a couple of searches for intuvia reset

 

This happened to me here in Sydney on a howling windy day when I needed to get 20kms to pickup my kids from after-school

The Bike shop and distributor all saying first time it happened, bring it in, which maybe true for Australia, but pretty poor considering this issue is known to have occurred elsewhere.

 

It was on a Gazelle, considering the defect/fault renders the product unable to perform as sold, AND leaves the lighting system of the bike un-operational , ie illegal and unsafe for use after hours , Bosch and their dealers should take a very, very serious view to providing a feasible solution other than 'bring it in' for essentially what is a reset.

This is why I think that all the Bosch etc. bikes are utter rubbish.

Eddio the Kraut used to insult my Tonaro with its so simple system. But I cannot physically get these problems.

I have just serviced my 30 year old Mariner outboard. Simple, no complications. I own it and am therefore King and Commander of it, not Mariner.

Not the same with Bosch.

Just had this happen to me! I had the old 'this is the first time this has happened' from the dealer as well. I asked for a new unit to be sent but they said that they would have to programme the unit onto the bike. Not true, thanks for the info Martin. A new unit can simply be programmed by fitting it to the bike and the electronics in unit will re-programme the display. Same as running the battery out, you have to set the time and the units etc.

Basically we are shafted, the unit has an intermittent design fault, I suspect if we can return them SOME dealers will simply reset them by letting them go flat and return them. And anyway we will be without a bike for a week while this happens.

I love the bike, and the Bosch drive, it suits me fine so...

I've just bitten the bullet and ordered a spare unit, I'll carry two in future as I've bought the bike to overcome the steep hills in Devon and do a decent distance in a day. If I can't rely on getting home (or have to wait 24hours by the side of the road) what the hell use are they?

Has anyone tried a direct approach to Bosch?

Just had this happen to me! I had the old 'this is the first time this has happened' from the dealer as well. I asked for a new unit to be sent but they said that they would have to programme the unit onto the bike. Not true, thanks for the info Martin. A new unit can simply be programmed by fitting it to the bike and the electronics in unit will re-programme the display. Same as running the battery out, you have to set the time and the units etc.

Basically we are shafted, the unit has an intermittent design fault, I suspect if we can return them SOME dealers will simply reset them by letting them go flat and return them. And anyway we will be without a bike for a week while this happens.

I love the bike, and the Bosch drive, it suits me fine so...

I've just bitten the bullet and ordered a spare unit, I'll carry two in future as I've bought the bike to overcome the steep hills in Devon and do a decent distance in a day. If I can't rely on getting home (or have to wait 24hours by the side of the road) what the hell use are they?

Has anyone tried a direct approach to Bosch?

 

Hi Phil,

 

I've just bitten the bullet and ordered a spare unit, I'll carry two in future as I've bought the bike to overcome the steep hills in Devon and do a decent distance in a day.

 

New head unit should be with you tomorrow.

Even set the time and mph for you

 

Make sure to recharge the other headunit back up once the battery has drained.

 

Has anyone tried a direct approach to Bosch?

 

I am actually meeting with Bosch directly tomorrow so will discuss this with them and come back with an answer later int he week.

 

Basically we are shafted, the unit has an intermittent design fault

 

To be fair out of the 1000's of Bosch eBikes we sell, this has only come up a couple of times, so its pretty rare. It appears a few have been recent so maybe an issue when the unit gets cold? Who knows.. Ill find out.

 

Just had this happen to me! I had the old 'this is the first time this has happened' from the dealer as well. I asked for a new unit to be sent but they said that they would have to programme the unit onto the bike.

 

As for the above dealer mentioned... Utter B*llocks.. Sounds like they didn't know what to do, other wise they could talk you through the reset over the phone.

 

JAnd anyway we will be without a bike for a week while this happens.

 

Thats why I carry a full supply of spares, for my eBike customers.

 

Martin

Interesting what you say about temperature, yes it was cold! I snapped it on, it turned on for 5 sec and the got locked in the 'shutting down' screen. FYI after discharging it, starting it up again took a while. All it displayed on attaching was an empty battery symbol.

Anyway, be interesting to hear what Bosch say.

My dealer did, after I found this thread, ring me with the correct reset info... Letting it run down. And they did acknowledge they were incorrect in telling me that programming a new display was a dealer only task. Sods law, I'll probably never need the spare unit!

My lock up and what I read on the German forum; it happened when it was warm.

What did Bosch say to German questions about the missing reset button?

The lock up happens very rarely (not so true) and we did not put a reset button on Intuvia because people tend to push it when not needed and then disturb the dealers with a reset unit to put it back OK (??!)

Got a bit different problem here that is getting worse with time. The glitch was always appearing when you roll without pedalling for some time and then when you continue to pedal the power is just gone. Display shows no errors, there is just no juice (power bars). It was easy to fix by simply shutting it down and up while riding and the power was back on.

Though it got worse with time. Even 5-8 such resets were not helping, power was just not there.

Today it got even worse, after some attempts of such resets the power when back on and was just randomly turning off and on, which really pissed me off when working on some hard climb.

Anybody has such issues with Bosch?

I'm sending bike back to Haibike anyway to fix numerous issues with it just not sure how to explain them the issues I have with power. Such glitch can happen once in 30-40km and I doubt they gonna try very hard to reproduce the problem and will just send the bike back with same issues.

The problem I had of the display lighting up the the numbers being absent was the display unit not engaging correctly in the holder. I found snapping it into the display holder then pulling it back out (without holding down the release lever) seems to have solved it, so far anyway. I have done a few hundred miles with it remaining in working condition and therefore, I would think the tooling isn't as good as it should be and so the plastic mouldings don't fit together as intended.

Got a bit different problem here that is getting worse with time. The glitch was always appearing when you roll without pedalling for some time and then when you continue to pedal the power is just gone. Display shows no errors, there is just no juice (power bars). It was easy to fix by simply shutting it down and up while riding and the power was back on.

Though it got worse with time. Even 5-8 such resets were not helping, power was just not there.

Today it got even worse, after some attempts of such resets the power when back on and was just randomly turning off and on, which really pissed me off when working on some hard climb.

Anybody has such issues with Bosch?

I'm sending bike back to Haibike anyway to fix numerous issues with it just not sure how to explain them the issues I have with power. Such glitch can happen once in 30-40km and I doubt they gonna try very hard to reproduce the problem and will just send the bike back with same issues.

 

That sounds like the 1:1 gearing problem.

I had it after putting the Badass tuning on; front sprocket an 18. 18 x 2,5 (Bosch gearing) = 45. The dongle divides by 3, so 45/3 = 15. When I shifted on the rear to the 15 I got the 1:1 and then the Bosch motor stopped working (working sometimes for a few seconds an then stopping again).

This is exactly the phenomen you describe.

Badass sent me a replacement dongle that did a division by 5 and the problem was solved.

But it can happen without a dongle (experiences on German forum).

And some motors get the problem even when the gearing is 1:0,98 ...

I am actually meeting with Bosch directly tomorrow so will discuss this with them and come back with an answer later in the week.

n

 

I should have a new firmware update available in approx 2 weeks that will solve the 'Shutting Down' freezing problem.

 

Martin

Great! I'll still carry a spare though!

But as somebody else asked what does happen if you buy a Bosch bike second hand and say from other part of the UK? You cannot go to dealer (assuming you know who it was).. What then? Not everybody will provide a repair service to pedelecs they did not sell... So what then and what if you need spare part from Bosch?

 

Wissy, you keep asking about this. I still don't understand why you think dealers won't help you? The number of eBike dealers and Bosch trained centres is growing. We're about to open another one in North Wales we hope very near Conwy. If you walk into any of the newly trained Bosch dealer they will order you a part no problem.

 

I have a Mazda car, it wasn't new. It had a computer problem so I just contacted a local garage, they plugged it in, order the part needed and charged me for the work. Its the same with a Bosch bike, its a simple process.

I should have a new firmware update available in approx 2 weeks that will solve the 'Shutting Down' freezing problem.

 

Martin

 

Martin,

I have asked my dealer about software updates and they can't help me - should have bought the bike from you as they seem to have too little business to provide the service - but, any suggestions about how to get hold of an update?

Edited November 16, 201411 yr by BAH48

We are talking about bikes here - one of the simplest and most efficient machines ever devised. We have stuck an electric motor on it to make cycling a bit easier. Why do we need to complicate matters with dongles and factory reset routines? With cars, electronics have made them more efficient, so we can forgive the fact that home servicing is very difficult. With bikes the reverse is true. If your electronics stop the motor you are now told to either wait 24 hours whist the backup battery flattens or take to a dealer with suitable equipment. No thanks, I'll stick to my simple crude but reliable hub motor.

Just thinking the same thing, I might try a hub motor and see if it can cope with the hills around here.

Check out the Panasonic hub drive they are a great peace of kit. Found mainly on KTM bikes. They come with a larger battery on all but one 2015 models (about 600wh). The motor is powerful as well. If you are in a hilly area you will need a more powerful hub drive like the Panasonic. However there are cheaper alternatives such as some of the Kudos bikes.

Martin,

I have asked my dealer about software updates and they can't help me - should have bought the bike from you as they seem to have too little business to provide the service - but, any suggestions about how to get hold of an update?

 

where abouts in the country are you? There a loads of bike shops with the Bosch equipment needed for this job. Its not a question of volume of business, the equipment costs less than £50.00 and they'll have more than made that on just one sale. Its just they won't have been on the training course you need to go on before you can buy it. But if they haven't just let us know where you are in the UK, and I'm sure we or someone else can recommend another Bosch dealer who can plug your bike in for you.

Ok, thanks, I'm in Cumbria - Appleby. The dealer is in Stockton on Tees. I don't think that there has been much interest in their ebikes.

Doesn't the Electric Cycle Centre in Penrith have the diagnostics kit yet? Or perhaps BikeSeven in Carlisle, or you might actually be nearer North Yorkshire eBikes in Knaresborough. All of these guys are current, or have placed their orders for 2015 KTM eBIkes, and if they've not done it yet, they will have the diagnostics Bosch stuff shortly.

Thanks for the suggestions, I would have bought 2 KTM bikes from Penrith last year, but they couldn't get the right sizes, so I had to buy a couple of cube bikes. I'll go into BikeSeven as I'm working in Carlisle at the moment.

Everyone seems helpful, but will not be in a position to help until next year. At least I know where to go now.

Martin,

I have asked my dealer about software updates and they can't help me - should have bought the bike from you as they seem to have too little business to provide the service - but, any suggestions about how to get hold of an update?

 

Would have had a diag kit to you next day and updated from your living room, should you have purchased a bike from us

Thanks Martin, You certainly know how to kick a man when he's down.

Thanks Martin, You certainly know how to kick a man when he's down.

 

Sorry, didnt mean it to come across this way at all. Just all this talk of having no dealer nearby / no remote support. Wanted to highlight anyone stumbling across this thread in the future.

Doesn't the Electric Cycle Centre in Penrith have the diagnostics kit yet? Or perhaps BikeSeven in Carlisle, or you might actually be nearer North Yorkshire eBikes in Knaresborough. All of these guys are current, or have placed their orders for 2015 KTM eBIkes, and if they've not done it yet, they will have the diagnostics Bosch stuff shortly.

If it's worth anything... North Yorkshire bikes at Knaresborough tell me they have the bosch diagnostics kit. I was going to go and get my mine updated but it's too far to ride and in my case probably not worth the bother.