July 20, 201411 yr I already read about it on the German forum; sometimes the Intuvia display 'locks', saying 'shutdown' and you can not do anything and there is no reset button (nice when you are miles from home and even better, at night). This morning it happened to me; Intuvia locked and does nothing. Solution? Wait untill internal battery goes flat or unscrew and open the thing and shortcut the battery. I used the Intuvia of my wife's bike to ride to the bakery. Did the Bosch engineers really think they made a device that would never crash and did not need a reset button? Tsss tsss.
July 20, 201411 yr There's a small hole in the centre/back of my Intuvia display which looks like a screw hole, but isn't. I think that stands a chance of being a recessed reset button.
July 20, 201411 yr Nope, that is the hole to secure the Intuvia so it can not be taken off. On mine the hole doesn't locate into anything on the base.
July 20, 201411 yr The user manual suggests that pressing and holding (i) and 'reset' at the same time activates a menu. Maybe that's worth looking into? There might be a factory reset option in there.
July 21, 201411 yr i had similar problems for ages and internittently. It cuts out if the unit is screwed on too tight believe it or not. mine is a ktm macina and it was screwed on too tight onto handlebars. This just stops ine of the gold connector things connecting. You could also try taking it off and connecting it into usb charger (from mains not a laptop) in case it has lost its internal charge?
July 21, 201411 yr Author The user manual suggests that pressing and holding (i) and 'reset' at the same time activates a menu. Maybe that's worth looking into? There might be a factory reset option in there. The problem is that when it 'hangs' button(s) do not react to pressing them.
July 21, 201411 yr Author Just read on the German forum that someone with the same problem spoke to his bike dealer. He contacted Bosch and they said they knew of the problem and that at this moment there is no solution for. They also said that normally this problem occurs only once (?!).
July 21, 201411 yr The problem is that when it 'hangs' button(s) do not react to pressing them. Yes, I am sure that's the case for most buttons. However electronic devices often have a reset feature that operates at a lower-level than the CPU - activating that thing (whether it is a specific recessed button or a combination of keys) might result in a hardware reboot. That said, I have an Intuvia, and I couldn't find any such thing. I was also surprised to see that the config menu doesn't show a firmware version either - this would help differentiate between devices that are susceptible to this problem and devices that are not. I guess this is only available to dealers with the appropriate USB cable and computer software.
July 22, 201411 yr Shades of BMW cars... "Bring it back to our main dealer, Sir" Accompanied by the sound of many £50 notes rustling
July 22, 201411 yr Just leave the Intuvia on. When the battery is flat it will reset. Simple.. There's no rest button on the Intuvia. That tiny hole is for the mounting screw to hold it fixed in place. We can reset it using dealer diagnostics. But it is not needed if you run the internal battery flat on the head unit. Don't forget to give it a recharge once back up and running by using a USB between the Intuvia and a power USB socket. Regards Martin
July 22, 201411 yr Author Nice, when you want to ride home at night: no light, no motor. OK, I will sleep next to my bike (for a few days and nights?) untill my Inuvia battery eventually runs flat. Most of your answers are very helpfull Martin, but this solution is crap. Bosch Intuvia should have a reset button.
July 22, 201411 yr Hi, Unless you want to visit. It is the only solution. Of course the dealer you bought it from can get you sorted. That's what they are there for. Bosch does not implement a reset button as this can cause more trouble on some products.
July 23, 201411 yr Martin@e-bikeshop' date=' post: 227760, member: 5601[/email']] Bosch does not implement a reset button as this can cause more trouble on some products. Out of interest, what trouble?
July 23, 201411 yr Out of interest, what trouble? Its a general thing, not just ebikes. The amount of people I have come back with their cycle computers because they have held down the reset button, thrown away the original instructions and then do not have a clue how to re-set it all back up :/ Regards Martin
July 24, 201411 yr Is the dealer diagnostics via USB to the display, or to something elsewhere on the bike? Does it require extra hardware, like a dongle? Assuming no extra hardware is required, it should not be beyond the e-bike community to get a copy of the driver software for Bosch diagnostics, and to work out how to do useful stuff (send a reset signal, for example). I tried plugging in my Intuvia into my laptop and tried seeing if anything popped up on the USB interface - not a sausage. I completely agree that this is something one should not have to visit a dealer for - there's reset buttons on all manner of electronic products.
July 25, 201411 yr Author You definitely need a dongle and the Bosch software to link to the Intuvia and motor (most params are stored in the motor, not the Intuvia). A dealer can buy a diagnostics kit but only if he followed Bosch courses. It's one of the best kept secrets by Bosch. Even in Germany many private persons have tried to get hold of a diagnostics kit but by my knowledge, no one succeeded.
July 25, 201411 yr You can download the software and obtain a cable. But the whole set up is locked down by the use of a dongle key. It would be havoc if the public could access the motor via diagnostics. You can quite easily mess everything up. Anyway I know I keep coming back to the point... BUt if you buy from a dealer you don't need to get involved in all of this, the dealer does it for you They are also adequately trained to use the diagnostics. Martin
July 25, 201411 yr You can download the software and obtain a cable. But the whole set up is locked down by the use of a dongle key. It would be havoc if the public could access the motor via diagnostics. You can quite easily mess everything up. Anyway I know I keep coming back to the point... BUt if you buy from a dealer you don't need to get involved in all of this, the dealer does it for you They are also adequately trained to use the diagnostics. Martin That's great for anybody that buys a new bike, but what about the second-hand market? What will happen when these bikes are 5 years old and changed hands a couple of times? If you don't have a Bosch dealer nearby, it's going to work out very expensive, and how much will they charge to fix it if you're lucky enough to be able to get to one?
July 25, 201411 yr It would be havoc if the public could access the motor via diagnostics. You can quite easily mess everything up. Indeed, but a cut down version could be implemented that gives access to stuff that won't break. I come back to the whole point, that customers who are not techno-numpties should be trusted to reboot their device. I'm a technologist myself (software engineer) and one of my tenets I try to stick to when buying something is: "can I use this in whatever way I want?". Often with electronic devices, the answer is no: there's copy protection on a TV system, or (misapplied) legal directives that prevent me from reconfiguring a DVD drive, or - as here - a missing feature cannot even be remedied through a simple USB interface without (deliberately withheld) hardware. This has become an ideological battle between product manufacturers who lock customers out of the products those customers have paid for -- the customer is thus relegated to the role of passive consumer. Interestingly, building open devices (e.g. Raspberry Pi computers, hackable internet routers and the like) encourages a community of customisers and mod-builders, working for free. Manufacturers have to be (and often are) crazy to ignore the benefits. This is sometimes known as "the freedom to tinker".
July 25, 201411 yr I can see both sides of this argument. Whilst I respect the right of the consumer to do whatever they like with their own products I'm sure we've all seen in all our various trades & professions what happens when those without sufficient knowledge start to 'tinker'. Often it's twice the effort to rectify what tinkerers have done wrong over the effort that would have taken to do the job properly in the first place. The other thing that I also often observe its that there are many 'tinkerers' who will then expect the dealers / manufacturers to put right their errors & often shout loudest when the dealers / manufacturers don't bend over backwards to help them .............. & do it all for free!
July 25, 201411 yr But as somebody else asked what does happen if you buy a Bosch bike second hand and say from other part of the UK? You cannot go to dealer (assuming you know who it was).. What then? Not everybody will provide a repair service to pedelecs they did not sell... So what then and what if you need spare part from Bosch?
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