I agree that at the time the Torq was the bike to have, no questions. However that is no longer the case until the Titanium Torq comes along (please can you give a price guide - obviously if I have to ask I cannot afford it??).Support is certainly important, but the riding experience on a bike is very important with far more time spent riding than repairing. In that respect and despite it's faults, the Torq 1 had a very special quality with few equals.
The battery issues, the battery connectors and the poor wiring, leading to the bike conking out in the rain, ruined my time with the Torq. When a manufacturer gains a bad reputation it needs to do something about regaining some trust. The battery problems have been solved and as Ezee have absolute confidence in their products they should be matching their competitors guarantee - 2 years. I am not sure what they can do about the poor reputation about the electrical connectors, maybe Wai Won could explain how it has been improved - removing what looked like the numerous computer connectors would have been a start. Personally I think he should ship over a cytronex and see how they have done it as the wiring and connectors on that bike are fantastic.